At Sundaram Asan, we aim to provide a smooth, reliable, and convenient shopping experience for every customer. We take care to process orders efficiently, package products appropriately, and coordinate with delivery partners to ensure that orders reach customers safely and on time.
This Delivery and Shipping Policy explains our order processing procedures, delivery timelines, shipping coverage, and the steps to follow if you experience a delivery issue.
Order Processing
Once an order is successfully placed on https://sundaramasan.com/, it will be processed for verification, packaging, and dispatch.
- Orders are generally processed within 24 to 48 business hours, subject to product availability and order verification.
- Orders placed on weekends, public holidays, or during promotional periods may require additional processing time.
- Customers may receive order confirmation and shipping updates through the contact details provided at checkout.
- Orders may be delayed if additional information or payment verification is required.
- Once an order has been dispatched, tracking information may be provided where available.
Processing times do not include the time required for delivery.
Delivery Coverage
Sundaram Asan delivers orders to serviceable locations based on the shipping options available on our website.
Delivery availability may depend on the customer's PIN code, delivery address, courier service coverage, and product availability.
Customers are encouraged to provide a complete and accurate shipping address, including their PIN code and contact number, to help avoid delivery delays.
International shipping, if offered, will be subject to the destinations and shipping options available at checkout.
Estimated Delivery Time
The estimated delivery time depends on the delivery location, courier service, product availability, and other operational factors.
- Order Processing: Generally 24 to 48 business hours.
- Estimated Delivery: The expected delivery period will be communicated at checkout or through the available order tracking information, where applicable.
Delivery estimates are indicative and may vary due to weather conditions, public holidays, transportation disruptions, courier delays, or circumstances beyond our reasonable control.
We will make reasonable efforts to help ensure that your order reaches you within the estimated delivery period.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before the order is confirmed.
The shipping cost may vary depending on the delivery address, order value, package weight, dimensions, and selected shipping service.
Any applicable delivery charges will be communicated to customers before they complete their purchase.
Order Tracking
Where tracking is available, customers may use the tracking details provided after dispatch to monitor their shipment.
If you have not received tracking information or require assistance with an order, please contact our customer support team with your order number and registered contact details.
Contact Details:
- Phone: +91 96000 16179
- Email: admin@sundaramasan.com
Delivery Marked as Delivered but Not Received
If the courier tracking status shows that your order has been delivered but you have not received it, please notify Sundaram Asan as soon as possible.
To help us investigate the issue:
- Check with family members, reception staff, neighbours, or others who may have accepted the package on your behalf.
- Verify the shipping address and delivery details.
- Contact our customer support team within 24 hours of the delivery status update, where possible.
- Provide your order number and any relevant tracking information.
We will coordinate with the delivery partner and make reasonable efforts to investigate the matter. Courier investigations may require approximately 48 to 72 hours or longer, depending on the circumstances.
Any resolution will be determined after reviewing the available information and in accordance with our applicable policies and consumer protection requirements.
Delayed, Damaged, or Incorrect Deliveries
If your order is delayed, arrives damaged, or contains an incorrect product, please contact our customer support team promptly.
When reporting a damaged or incorrect delivery, customers are encouraged to provide:
- Order number and tracking details.
- Photographs of the product and any visible damage.
- Photographs of the outer packaging and shipping label.
- An unboxing video, if available.
These details can help us investigate the issue and determine the appropriate resolution under our Replacement, Return and Refund Policy.
For more information, please refer to the Replacement, Return and Refund Policy available on our website.
Delivery Attempts and Incorrect Addresses
Customers are responsible for providing accurate and complete delivery information when placing an order.
Delivery may be delayed or unsuccessful if the address is incomplete, the contact number is incorrect, or the recipient is unavailable.
If a delivery attempt fails, the courier may make another attempt or follow its standard delivery procedures.
If an order is returned to us because of an incorrect address, repeated unsuccessful delivery attempts, or other delivery issues, please contact our support team to discuss the available options.
Any additional shipping charges, where applicable, will be communicated to the customer and applied only where permitted by law.
Payment Methods
The payment methods available for your order will be displayed during checkout.
Depending on the options enabled on our website, payment methods may include:
- Credit cards and debit cards.
- UPI payments.
- Net banking.
- Other supported online payment methods.
- Cash on Delivery, if available for the delivery location.
The availability of specific payment methods may vary by order, location, and payment service provider.
Customers should review the payment options displayed at checkout before completing their purchase.
Secure Online Payments
If you pay online, your transaction will be processed through the payment service provider available on our website.
Payment service providers may use security measures such as encryption, transaction verification, and additional authentication to help protect online payments.
Please ensure that you enter payment information only through the secure checkout process. Never share your card PIN, banking password, or one-time password (OTP) with anyone claiming to represent Sundaram Asan.
Order Cancellation and Refunds
Order cancellations, returns, replacements, and refunds are governed by our applicable policies.
If you wish to cancel an order, please contact us as soon as possible. Cancellation may depend on whether the order has already been processed or dispatched.
Where a refund is approved, the processing time may vary depending on the payment method and the relevant payment provider or bank.
Please refer to our Replacement, Return and Refund Policy for further details.
Customer Support
We are committed to helping customers with shipping enquiries, tracking issues, delivery delays, damaged packages, and other order-related concerns.
For assistance, please contact:
Sundaram Asan
- Website: https://sundaramasan.com/
- Phone: +91 96000 16179
- Email: admin@sundaramasan.com
Please provide your order number and registered contact details when contacting us so that we can assist you more efficiently.
We will make reasonable efforts to respond to enquiries promptly and resolve delivery-related concerns fairly.
Changes to This Policy
Sundaram Asan reserves the right to update this Delivery and Shipping Policy from time to time to reflect changes in our business operations, delivery arrangements, or applicable legal requirements.
Any revised policy will be published on this page. Customers are encouraged to review this page periodically for the latest information.
Thank you for shopping with Sundaram Asan. We appreciate your trust and look forward to providing you with a reliable shopping experience.