Privacy Policy

Information We Collect

We may collect the following types of information when you visit or use our website.

Personal Information

When you place an order, register an account, fill out a form, or contact us, we may collect information such as:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Order details and purchase history
• Information you provide when contacting our customer support team
• Other information voluntarily submitted through our website

Payment Information

When you make a purchase, payment-related information may be processed by our payment service providers. We may receive transaction references, payment status, and other information necessary to confirm and manage your order.

We do not intend to store complete payment card details on our website servers. Payment information is handled according to the security and privacy practices of the relevant payment provider.

Website Usage Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device and operating system information
• Pages visited and links clicked
• Date, time, and duration of visits
• Referring website or source
• Website performance and diagnostic information

We use this information to maintain website functionality, understand visitor behavior, identify technical issues, and improve our services.

Surveys and Feedback

If we conduct surveys, request reviews, or invite customers to provide feedback, we may collect the information you voluntarily submit. This information helps us understand customer needs and improve our products and services.

How We Use Your Information

We may use the information collected for the following purposes:

• Order processing: To confirm, process, pack, ship, and deliver orders.
• Customer support: To respond to enquiries, complaints, replacement requests, return requests, and refund requests.
• Payments and transactions: To verify payments, process eligible refunds, and maintain transaction records.
• Account management: To create and manage customer accounts, where this feature is available.
• Website improvement: To analyze website performance, improve navigation, and enhance the shopping experience.
• Communication: To send order confirmations, shipping updates, service announcements, and responses to your enquiries.
• Marketing: To send promotional messages, offers, and product updates where permitted by law and, where required, with your consent.
• Security and fraud prevention: To detect suspicious activity, prevent misuse, and protect our customers and website.
• Legal compliance: To meet applicable legal, regulatory, tax, accounting, and other lawful obligations.

We will use personal information for the purposes described in this policy or for other lawful purposes where appropriate notice or consent is required.

Sharing and Disclosure of Information

We respect your privacy and do not sell your personal information to third parties.

However, we may share relevant information with trusted service providers when necessary to operate our website and fulfill our services. These may include:

• Payment service providers: To process payments and verify transactions.
• Delivery and logistics partners: To ship orders and provide delivery updates.
• Website hosting and technology providers: To maintain and secure our website.
• Analytics and marketing providers: To understand website performance and manage promotional activities, where such services are used.
• Customer support providers: To help manage customer enquiries and service requests.
• Legal and regulatory authorities: Where disclosure is required by law, a valid legal process, or a lawful request from an authorized authority.

We expect service providers handling personal information on our behalf to use it only for authorized purposes and to apply appropriate safeguards.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies are small data files stored on your device that can help a website remember preferences and understand how visitors interact with its pages.

Depending on the features and services enabled on our website, cookies may be used to:

• Remember shopping cart contents and website preferences.
• Support account login and session management.
• Understand website traffic and performance.
• Improve website functionality and user experience.
• Support advertising and marketing activities, where applicable.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website features, including shopping cart functionality or checkout.

Where required by applicable law, we will seek consent before using non-essential cookies or similar technologies.

Account Registration

If account registration is available on our website, you may be asked to provide information such as your name, email address, phone number, and other details needed to create and manage your account.

We use this information to:

• Maintain your account and profile.
• Manage orders and purchase history.
• Provide account-related notifications.
• Help protect your account against unauthorized activity.
• Improve our website and customer service.

You are responsible for keeping your account credentials confidential and notifying us if you suspect unauthorized access to your account.

Marketing Communications

We may send promotional emails, messages, or other marketing communications about products, services, offers, or updates where permitted by law.

You can opt out of promotional communications at any time by using the unsubscribe option provided in the message, where available, or by contacting us at admin@sundaramasan.com.

Even if you opt out of marketing communications, we may still send essential service messages relating to your orders, payments, deliveries, refunds, or account security.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, resolving disputes, maintaining business records, and meeting legal or regulatory obligations.

The retention period may vary depending on the type of information and the reason it was collected.

When personal information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable legal requirements.

Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

These measures may include access controls, secure website connections, appropriate system safeguards, and working with service providers that maintain suitable security practices.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Links to Third-Party Websites

Our website may contain links to third-party websites, payment services, delivery tracking platforms, or other external services.

These websites and services may have their own privacy policies and data collection practices. Sundaram Asan does not control the privacy practices of independent third parties.

We encourage you to review the privacy policy of any external website or service you access through our website.

Children's Privacy

Our website is intended for use by individuals who can legally use online shopping services under applicable law.

We do not knowingly collect personal information directly from children in circumstances where parental consent or other legal authorization is required. If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request information about the personal data we hold about you.
• Request correction or updating of inaccurate or incomplete information.
• Request deletion of personal information where legally permissible.
• Withdraw consent where processing is based on your consent.
• Opt out of promotional communications.
• Raise a concern or grievance regarding the handling of your personal information.

We may need to retain some information to meet legal obligations, complete transactions, resolve disputes, or establish or defend legal claims.

To submit a privacy-related request, contact us using the details provided in the Contact Us section below. We may need to verify your identity before processing your request.

Privacy and Applicable Indian Laws

Sundaram Asan aims to handle personal information responsibly and in accordance with applicable Indian data protection and privacy laws, including the Digital Personal Data Protection Act, 2023, and applicable rules and provisions in force from time to time, where applicable.

Where required by law, we will provide relevant notices, obtain consent, address valid requests, and implement appropriate safeguards for personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, technology, or applicable legal requirements.

Any updated version will be published on this page, along with a revised effective date where appropriate.

We encourage you to review this page periodically to stay informed about how we handle your personal information.

Acceptance of This Privacy Policy

By using our website, you acknowledge that you have had the opportunity to review this Privacy Policy.

Where consent is legally required for a particular activity, using the website alone will not replace the need to obtain that consent.

If you do not agree with this policy, you may discontinue using our website. We will continue to handle any personal information already collected in accordance with applicable law.

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