Terms & Conditions

Replacement Policy

Replacement requests may be considered in the following circumstances:

• Damaged Products: Products damaged during transit, provided the issue is reported within 24 hours of delivery.
• Incorrect Products: Products that differ from the items ordered.
• Defective Products: Products found to have manufacturing defects or quality-related issues, subject to verification.
• Missing Items: Products or items missing from the delivered order, subject to order verification.

Replacement Conditions

• Customers must report the issue within 24 hours of delivery.
• Supporting photographs or an unboxing video may be requested to verify the concern.
• The product may need to be returned for inspection or replacement, as instructed by our customer support team.
• Products that have been used, altered, or damaged after delivery may not qualify for replacement, except where applicable law provides otherwise.
• All replacement requests are subject to verification and approval.

Return Policy

Products purchased through our website are generally non-returnable, except in cases involving damaged, defective, incorrect, or otherwise eligible products.

A return request may be considered under the following circumstances:

• The wrong product was delivered.
• The product arrived damaged.
• The product has a verified manufacturing defect.
• The delivered order does not match the confirmed order details.

Customers must contact us within 24 hours of delivery to report the issue.

Returns must be authorized by our customer support team before the product is shipped back. Customers should follow the return instructions provided by our team to ensure the return can be processed correctly.

Return eligibility and any applicable exceptions will be assessed in accordance with applicable consumer protection laws.

Refund Policy

Refunds may be considered in the following circumstances:

• A verified product quality issue that qualifies for a refund.
• An incorrect, damaged, or defective product where a replacement is unavailable or a refund is otherwise appropriate.
• An order cancelled by Sundaram Asan.
• An approved order cancellation or another situation eligible for a refund under applicable law.

Refund Processing

• Refund requests are subject to verification and approval.
• Where a product return is required, the refund will generally be processed after the returned product has been received and inspected.
• Approved refunds will be issued to the original payment method wherever possible.
• Refund processing and the time taken for the amount to appear in the customer's account may vary depending on the payment provider or bank.
• If the original payment method cannot be used, our team will contact the customer to arrange an appropriate alternative, subject to verification and applicable requirements.

Any applicable refund timelines and consumer rights under Indian law will be respected.

Order Cancellation Policy

Customers may request cancellation of an order before it has been processed for dispatch.

To request a cancellation, please contact us as soon as possible:

• Phone: +91 96000 16179
• Email: admin@sundaramasan.com

Please include your order number and registered contact details when submitting a cancellation request.

Cancellation Conditions

• Cancellation requests are subject to the order's processing and dispatch status.
• Once an order has been dispatched, cancellation may no longer be possible. Customers may contact our support team for guidance on the available options.
• If an order is cancelled by Sundaram Asan after payment has been collected, any eligible refund will be processed in accordance with our refund policy and applicable law.
• Any cancellation charges, where applicable, will be communicated to the customer in advance and applied only where legally permitted.

Secure Delivery and Order Verification

To help us resolve delivery-related concerns quickly, customers are encouraged to follow these steps when receiving an order:

• Record a continuous, unedited unboxing video, if possible.
• Ensure the shipping label and package condition are clearly visible.
• Record the opening of the package and the products received.
• Take photographs of any visible damage, incorrect items, or missing products.
• Retain the original packaging until the issue has been reviewed by our support team.

These materials may help us verify claims involving transit damage, incorrect products, quantity discrepancies, or missing items.

The absence of an unboxing video will not automatically remove any rights available to customers under applicable law.

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